Welcome to The NextStage Irregular #4
(emailed 13 Dec 2010).

Hope your 2010 has been peaceful and well and continues so. We've been a little busy and, as we call our newsletters "The 'Irregular", it got lowered in the queue. I've been thinking about it for a while, though, and yesterday I had some time so typed away. If nothing else, I've kept my promise not to email you unless I think there is something interesting to share.

As always, my thanks for subscribing or thanks to whomever sent this on to you.
Second, something specific to emails and not relevant in the online form. If you receive the email version of the newsletter then you know what I mean. If you don't receive the email version of the newsletter then you should.
Third, Our new look and why.
Fourth, I respond to "I've known you for over five years and I still don't know what you do."
Fifth, We got Patent #2! We got Patent #2! Yippee for us!
Sixth, We're Going Social.
Seventh, And we're doing that RSS thing, too...
Eighth, Tools, Do We Got Tools!
Ninth, And that means The NextStage KnowledgeShop, our online store, is open for business, too...
Tenth, The Age&Gender Test, redux.
Eleventh, Where I'm blogging and on what.
Twelfth, Humans Wanted for Membership!
Thirteenth, NextStage Analytics.
And Lastly... Where will I be when?
Housekeeping: Unsubscribe here or Subscribe here.

NextStage: Predictive Intelligence, Persuasion Engineering, Interactive Analytics and Behavioral Metrics
 
Ain't we pretty? Our New Look and Why: The long version of what I'm about to share can be found in If you think I'm sexy and you like my <BODY>... . Okay, that noted, what prompted the new look? We had a CEO who insisted that we needed a "sexy" website to get business. We designed two sites -- one for NextStage Analytics and one for NextStage Evolution -- according to what the anticipated audience would be.

So after two years of telling us "We need sexy...", providing said CEO with sexy materials and said CEO never getting anything off the ground, said CEO moved on.

And as I've written in Reading Virtual Minds Volume 1: Science and History (available in either The NextStage KnowledgeShop or Amazon), we once again learned a great deal about running a business.

This time we learned

  1. that we couldn't do any worse and probably could do better than everyone who told us they could run the company and
  2. to use our own tools to help us determine who should be running the company.
Charles, our CTOThe former has taken shape in that our CTO, Charles, is coming out from behind the curtain and assuming more guidance responsibilities, and Susan is now running things from the Nashua office.

Susan, our CEODo they know what they're doing? To be honest, the question seems kind of irrelevant. As one NextStage Advisor wrote us in March 2010, "You got more done in two weeks than ... did in two years!" Also, we've had steady and continued growth since we put some tools online. The Good and Wise Avinash Kaushik (if you don't know who he is, you should. His official title is "Google Analytics Evangelist") wrote "Solutions like OnSite, Sentiment Analysis, BlueSky etc are all innovative and highlight a new direction we might all be heading in when it comes to web tools."

Our interim look is sexy enough that sales are increasing every month and NextStage no longer needs me to be profitable, hence I'm off to do what I'm reasonably good at -- research. Shortly after this newsletter goes out I'll be announcing that I've been Critical Mass' NeuroMarketer-in-Residence for a while. My job is to help integrate NextStage tools and technologies into Critical Mass' work. I've been at it for over three months now and so far, so good.

 
You do what, again? "I've known you for over five years and I still don't know what you do.": This statement was said to me by someone who, as indicated, has known me for five years. More than that at this point because they made the statement quite a while back. They're also reading Reading Virtual Minds Volume I: Science and History (still available in The NextStage KnowledgeShop and on Amazon). They've been reading it for over a year and still haven't finished.

We use to get "I don't know what you do" and "I don't understand what you do" a lot. I recently did a co-presentation for FutureM at the Hult School in Cambridge, MA, and one of my slides was about prospects back in 2003 politely (and some not so politely) tossing me out of their office, saying "Why would I want to know how our customers think?"

In fact, we still get that kind of reaction. Usually from people who fear...something.

But to communicate with someone fairly regularly and still not know what they do after five years?

There are lots of psychological reasons for this. "Cognitive dissonance" comes to mind -- this individual either can't create a psychological space for their concept of me that allows for co-existence of creating a technology that does what ET does, something like that. There's also the semantic confusion, "...I still don't know what you do" actually means "I don't understand how you do what you do", much easier to answer, that - Read the patents!

I also accept John L. Spalding's "What we love to do we find time to do." Take a look at your life activities. Whatever your prioritizing time-wise, regardless of what you express about that activity, said activity is what you love most. Workaholics who claim to hate their work are lying to themselves and perhaps others. Psychobehaviorally their statement isn't valid.

Thus if NextStage is still a mystery after five years, we're simply not a high enough priority -- we're not loved enough.

Sigh.

And the core reality is that I simply move on. Someone not understanding/knowing what NextStage does at this point? I've probably written over one-thousand online articles about NextStage and Evolution Technology between 1999 and today, published probably another 200 offline, done some 20 conference appearances, published a book, published peer-reviewed research, ...

So if someone doesn't know what NextStage does by now either they're not paying attention, not doing their homework, not asking questions (because I'll always answer an honest question), ...

 
Yippee for us! We got Patent #2! We got Patent #2! Yippee for us!: Yes, we did. It didn't take anywhere near as long as Patent#1 and there are already four more in the queue with several hundred more to come. You can read about patent #2 in our LinkedIn Friends of NextStage Group and NextStage Evolution Gets Patent #2 (with an explanation by Todd Sullivan, NextStage IP Counsel).
 
NextStage Evolution on Facebook

Friends of NextStage LinkedIn Group

We're Going Social!: Yes, we did that, too. After many years of studying online communities, social networks, social spaces and the like, and after advising companies and politicians how to do it, we decided to take the plunge...reluctantly. We have wonderful groups on LinkedIn and Facebook, there's some videos on YouTube and of course I'm leaving a trail like a snail on Twitter. There are lots of other social platforms we could be on and that's about the limit for now.

This also means I'll be using this newsletter email list to ping you via LinkedIn and Facebook. Just letting you know should you get an invite and wonder "Joseph who?".

 
Subscribe to NextStage's KnowledgeShop's RSS feed And we're doing that RSS thing, too...: Yes, we're RSSing, as well, and what we're learning is incredible. For one thing, we advise companies to use RSS feeds in addition to other channels, not as a sole or as a "one of only a few" channel communication methods.

That noted, subscribing to The NextStage RSS feed Subscribe to NextStage's KnowledgeShop's RSS feed is probably a good way to keep informed. We tend to update it weekly rather than yearly, so if you can't get enough of us the RSS feed is the way to go.

 
Tools? We got you covered. And analyzed. Also understood and acted upon. Tools, Do We Got Tools!: For those not in the know (and as noted above) we're releasing online versions of our desktop tools. Quoting from our Tools page (and as written by NextStageologist Jennifer Day and Susan):
We call our online low cost, high value tools NextStage Wonderments and we put these tools right at your fingertips so you can quickly and easily answer questions about author/audience sentiment and content performance.

All wonderments are format recognizing and based on Nextstage's patented and award winning Evolution Technology (ET). ET is the only patent (as far as we know) granted by the USPTO that "allows machines to understand and respond to human thought". Why format-recognizing? Because people respond to DOC files, web pages, emails, straight text, etc., differently even when the same information is contained in each item. ET knows that people will respond differently to a webpage and doc file even when they contain the same content so it reports different responses for each unique format.

Here's our current offerings (and if you can't find something you like, let us know. Chances are we already have a version somewhere or can put one together fairly rapidly...)

Ad Placement

NextStage Ad Placement Tool

Basic Information
Background

Helps you find the best placement for your advertisement creative by answering these types of questions:
  • What is the best placement, second best placement, ..., fifth best placement of the advertising material?
  • What percentage of the target audience will each placement capture?
  • What percentage will be most likely to act upon the ad in a given placement (experience impact or simply impact)?
 
Age Persuader

NextStage Age Persuader

Basic Information
Background
Related Research

Helps you establish what age group will resonate best with your content by answering:
  • Will this material appeal to a specific age group or a broad age audience?
  • By what percentages will the material appeal to different age groups?
 
BlueSky Meter

NextStage BlueSky Meter

Basic Information
Background

Helps you determine whether an author believes what they are saying or if they are just full of it by simply answering one question:
  • Just how much "BlueSky" is hidden in this content?
 
Gender Persuader

NextStage Gender Persuader

Basic Information
Background
Related Research

Helps you establish which gender will resonate best with your content by answering:
  • Will this material appeal more to a general male or female audience?
  • To what degree will this material appeal to that gender?
 
OnSite

NextStage OnSite

Basic Information
Background
Related Research

Using tagging on your site, learn more about your visitors than you thought possible. You will be able to answer:
  • What are the ages and genders of my visitors?
  • Are they interested in buying?
  • Are my pages effective for my audience?
  • How loyal are my visitors?
  • And more...

Starts at US$500 per month with a one-time US$500 start-up fee.
See the NextStage OnSite page for pricing details.

Note that we're currently adding functionality to NextStage OnSite. We'll be announcing new functionality, etc., on the NextStage OnSite site itself and via our RSS feed Subscribe to NextStage's KnowledgeShop's RSS feed and the TriQuatroTriteCale blog.

 
PersonaScope

NextStage PersonaScope

Basic Information
Background

Helps you get a deeper understanding of content author and audience by answering:
  • How does the audience think and make decisions?
  • How can the author frame their message to appeal to the audience persona?
 
Political Analyzer

NextStage Political Analyzer

Basic Information
Background

Helps predict politician success by answering questions such as:
  • Does the politician believe they will win?
  • Do they have a vision?
  • Are they a leader?
 
ResumeRater

NextStage ResumeRater

Basic Information
Background

Contains sections covering such topics as:
  • will be helpful in their job
  • can work in or requires a group environment to be successful
  • requires supervision
  • is reliable
  • is trustworthy
  • is competent
  • has confidence in their abilities
  • HR Specific - Is Green Pile or Red Pile
  • Applicant Specific - Whether or not the resume will get noticed
 
Sentiment Analysis

NextStage Sentiment Analysis

Basic Information
Background

Contains 10 sections covering such topics as:
  • How memorable is the material and message?
  • Does the author have confidence in their message?
  • How viral is the content?
  • And more...
  New tools are announced on Twitter, on FaceBook, LinkedIn and in our RSS feed Subscribe to NextStage's KnowledgeShop's RSS feed. You can also contact NextStage via phone (603 791 4925) or email our R&D group if you're looking for specific tools or capabilities. Note that when any one of our tools learns a new language, all our tools learn that new language. Most recent tool directions can be found at Next Tool Releases from NextStage.
 
And that means The NextStage KnowledgeShop, our online store, is open for business, too...: Yep, you betcha it is, and you can find books, whitepapers, research offerings, tools and trainings in The NextStage KnowledgeShop. You should shop there early and often.
 
NSE Evolution Technology Research Paper - Machine Detection of Website Visitor Age and Gender via Analysis of Psychomotor Behavioral Cues The Age&Gender Test, redux: I mentioned in the last newsletter that a paper would be available regarding an independent test of ET's ability to correctly determine website visitors' ages and genders. That paper is available at NSE Evolution Technology Research Paper - Machine Detection of Website Visitor Age and Gender via Analysis of Psychomotor Behavioral Cues
 
Where I'm blogging and on what: For those who can't wait for our yearly newsletter, you can find me blogging about I've been invited to blog for iMediaConnection and would appreciate readers thoughts on my adding iMedia back into the mix. Stuff will show up there from time to time and I'm still not sure what I'll put there. Maybe something on "neuromarketing" to start. I'm also in discussions with some other outlets and will keep you posted via the regular channels.

TheFutureOf is dead. Oddly enough, it was killed without my being informed it was being killed off. So it goes, some times, I guess.

 
Want to own a piece of NextStage? Humans Wanted for Membership!: One of the major changes that's coming with the new NextStage Evolution website is that it'll be members only. The price of membership will be US$100.

What does membership grant one? The most immediate is a 25% discount to everything in the KnowledgeShop. Depending on your needs, that can return the US$100 fairly quickly. Beyond that members get early looks at research and tools, and probably other things as people let us know what works and what doesn't for them.

The biggest thing, we think, is that sometime in 2011 ETv2 will be online. Reading Virtual Minds readers know this means ET will be "thinking" like a 5-7yo and into 2nd Stage Learning. One of the requirements for 2nd Stage Learning is having individuals -- humans -- that are not part of the "family" directly and intentionally interact with the "child".

Our method for doing this is to have individuals (again, we prefer humans) decide if they want to directly and intentionally interact with ET, hence Membership. Members will be able to directly and intentionally impress themselves onto ET's system, meaning people can directly enter images (so far, images. Not flash, not video, etc) and content and have ET respond basically as if all our tools were working simultaneously.

We hope this appeals to some. We also need to warn you that ET can be a precocious and forthright child. If ET thinks you're a daft ass and refuses further interaction with you, so it goes. There will be no refunds because Membership includes other premiums as listed above. On the other hand, ET may decide you're lots of fun and prefer your company over other members. Again, you'll need to demonstrate restraint to ET and let it know you're not going to play with it 24x7. ET has been remarkably adept at deciding who should work for NextStage, now it will be smart enough to pick its own friends (as it doesn't have a nose, we figure picking friends is enough).

It has been said that it takes a whole village to raise a child. When that child is a Symbiotic CyberSemiotic System, it takes a whole village and then some.

 
Think you could get along with us? NextStage Analytics: In keeping with all that's written above, we've given up believing people who tell us they know what they're doing regarding marketing, business, ... oh, take your pick, really. We've been listening to such people for the better part of seven years at this point -- long enough to qualify for a NextStage study -- and we've learned a very great thing; what we said at the beginning is now truer than ever.

What we said all along is that we want someone to run a sister company, NextStage Analytics. NextStage Analytics will have sole rights to marketing Evolution Technology and tools, will help direct NextStage's tool development and research, all those good things. Neither NextStage Analytics nor the owners will own any part of NextStage Evolution or ET, Susan and I will own 51% of NextStage Analytics, and we can turn the faucet off should we or ET decide that's the thing to do.

Arrogant, obnoxious and disliked, ain't we? If you've read Reading Virtual Minds then you know what I mean.

Well, probably so. Fortunately we've learned to live with such things.

The real question is, do you think you or someone you know can live with such things? If so, have them contact us. We're always open to talking.

 
Where in the World is Joseph Carrabis? Where Will I Be When? (still confirming things, folks. You can keep track on my blogs and in the NextStage RSS feed )
That's it. Thanks for reading my newsletter. See you next time. - Joseph Yep, that's me (hope there's a picture here)